Community Manager (Member Success & Community Engagement)

Location: Remote; Colombia, Mexico, Jamaica, Costa Rica, Argentina, LATAM or Africa preferred. Availability during U.S. business hours across ET–PT time zones is required.

Company

hirify.global is hiring for a client building a private community for entrepreneurs.

What you will do

• Manage daily engagement in Slack, initiate conversations, answer member questions, and create networking opportunities.
• Build relationships between members by making introductions based on shared industries, goals, and interests.
• Conduct member check-ins, gather satisfaction feedback, identify disengagement risks, and support retention.
• Coordinate virtual and in-person networking sessions, meetups, retreats, and member dinners, including logistics and follow-up.
• Track participation, interactions, event attendance, and community activity; maintain engagement reports and recommend improvements.
• Manage surveys, analyze feedback, and share actionable insights with leadership.

Requirements

• Experience in community management, customer success, member success, relationship management, client-facing work, or coordinating member-facing events and online communities.
• Excellent spoken and written English with a neutral, U.S.-friendly accent.
• Strong interpersonal, communication, organization, ownership, and follow-through skills.
• Comfort with Slack, Zoom, Google Workspace, and digital collaboration tools.
• Availability during U.S. business hours across ET–PT time zones.
• Reliable high-speed internet and a professional remote workspace.

Nice to have

• Experience with entrepreneur communities, coaching programs, mastermind groups, or membership organizations.
• Familiarity with Typeform and community engagement platforms.
• Experience supporting U.S.-based clients.
• Background in customer success, hospitality, event coordination, or networking communities.

Culture & Benefits

• Fully remote work environment with long-term career development.
• Ownership of the member experience for a growing entrepreneur community.
• Direct visibility with leadership and impact on member success.
• Opportunity to shape engagement strategies and community growth.
• Potential progression into Senior Community Manager, Customer Success Manager, Member Experience Lead, or Community Operations Manager.

Hiring process

• Initial phone screen.
• Spark Hire introductory video lasting 3–5 minutes.
• Practical community engagement exercise, followed by a client interview, offer, and onboarding.