Senior Service Designer (Human-Centered Design Strategist)

Location: Plano, TX, United States

Pay rate: $40–$45 per hour plus a $5 NP fee. Duration: 4-month contract.

Company

hirify.global provides staffing services for contract roles.

What you will do

• Design and improve end-to-end customer, employee, and operational experiences.
• Create service blueprints, customer and employee journey maps, ecosystem maps, systems maps, and operating model maps.
• Analyze complex service ecosystems to identify pain points, inefficiencies, and improvement opportunities.
• Facilitate cross-functional workshops, stakeholder sessions, and collaborative design activities.
• Synthesize qualitative and quantitative insights into strategic recommendations and visual frameworks.
• Partner with business leaders and present recommendations to working teams and executive stakeholders.

Requirements

• Bachelor’s degree in Service Design, Consumer Research, Psychology, Anthropology, Cognitive Science, Human-Centered Design, or a related field; four additional years of relevant experience may substitute for the degree.
• 4+ years of experience in Service Design, Experience Strategy, Consumer Research, Human-Centered Design, or a related discipline.
• Experience mapping complex customer journeys, service ecosystems, operational processes, or business systems.
• Strong facilitation, workshop leadership, communication, and stakeholder presentation skills.
• Ability to synthesize ambiguous information into actionable insights and compelling visual frameworks.
• Strong knowledge of Human-Centered Design, Service Design, and Systems Thinking methodologies.

Nice to have

• Experience working in large, matrixed organizations.
• Background in business transformation, organizational design, or operational excellence.
• Experience using Voice of Customer insights with operational metrics.
• Proficiency with FigJam, Lucidchart, Miro, or Figma for collaboration.

Culture & Benefits

• Four-month contract engagement.
• Cross-functional collaboration across business, operations, customer experience, and support teams.
• Work includes engagement with business leaders and executive-level stakeholders.