Engineer Technical Support I (HVACR)

Location: Guadalajara, Mexico. The role includes remote and on-site technical support.

Company

hirify.global develops sustainable climate technologies, including HVACR, refrigeration, controls, software, monitoring, engineering, design, and manufacturing solutions.

What you will do

• Provide technical support for HVAC and refrigeration systems through phone, email, and chat, handling issue triage and customer guidance.
• Troubleshoot controllers, system applications, code-related issues, site connectivity, VPN tunnels, cellular communication, and remote monitoring platforms.
• Program and optimize hirify.global Supervisory Controllers, including E2, E3, and Site Supervisor systems.
• Conduct remote commissioning for start-up sites and verify controller configuration, connectivity, monitoring, data extraction, and reporting readiness.
• Create graphical custom screens, validate displayed values against backend and live site data, and support Food Service temperature-monitoring products.
• Support Power BI report automation, data validation, scheduled report troubleshooting, case documentation, and knowledge-base development.

Requirements

• Technical support and troubleshooting experience with HVAC and refrigeration systems, controllers, or related applications.
• Ability to work with controller configuration, programming, scripts, data extraction, transformation, and integration routines.
• Knowledge of networking and connectivity concepts, including VPN tunnels, cellular communication, and remote monitoring.
• Ability to analyze data accuracy, validate reports, document technical cases, and create troubleshooting or installation guides.
• Based in Guadalajara, Mexico, with availability for remote and on-site support activities.

Culture & Benefits

• Work focused on sustainability, energy efficiency, HVACR technology, and cold-chain solutions.
• Cross-training, team meetings, and interdepartmental training to develop networking, analytical, programming, and technical skills.
• Employee development support from onboarding through senior leadership.
• Collaborative and inclusive workplace culture with employee resource groups.