Customer Relations Coordinator

Location: Colombia Support Center; hybrid work with office attendance 2 times per week

Company

hirify.global is a multi-brand restaurant company operating more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.

What you will do

• Answer customer contacts through phone and email, with additional support through live chat and social channels.
• Resolve customer issues, including inquiries with a technical aspect, and provide timely responses.
• Document customer interactions, troubleshooting steps, and resolutions in internal systems.
• Research inquiries across multiple databases while maintaining data and report integrity.
• Identify emerging contact trends, communicate them to relevant business units, and escalate issues for proactive resolution.
• Stay informed about existing products, new products, and promotional initiatives.

Requirements

• Strong written and verbal communication skills.
• Responsiveness, calm problem-solving, and the ability to work independently.
• Ability to actively listen, recognize escalating trends, and identify potential root causes.
• Ability to multitask across multiple databases and accurately research customer inquiries.
• Ability to work in the office 2 times per week at the Colombia Support Center.

Culture & Benefits

• Full-time position within a contact center support team.
• Work closely with departmental teams and appropriate business units.
• Contribute to positive customer experiences across a global restaurant portfolio.