Associate Specialist, Customer Support (Supply Chain Software)

Location: Bogotá D.C., Colombia

Company

Global provider of AI-powered retail and supply chain planning software for inventory visibility, demand planning, and service level optimization.

What you will do

• Receive, triage, and manage customer support tickets.
• Perform initial troubleshooting, qualify issues, collect information, and reproduce reported problems.
• Communicate with customers, manage expectations, and maintain a high-quality support experience.
• Investigate customer-reported issues and support root cause identification and resolution.
• Escalate complex issues and collaborate with Product, Engineering, and other internal teams.
• Contribute to support process improvement and knowledge sharing.

Requirements

• 1–3 years of experience in technical support, software implementation, testing, consulting, or a similar IT-related role.
• Strong analytical, problem-solving, written, and verbal communication skills.
• Customer-focused mindset with ownership and accountability.
• Ability to learn complex software products and business processes quickly.
• Comfort working in a fast-paced, collaborative environment.
• Based in Bogotá D.C., Colombia.

Nice to have

• Degree in Computer Science, Engineering, Information Systems, Mathematics, Supply Chain, or a related field.
• Exposure to ERP, planning, logistics, supply chain, or enterprise software solutions.
• Basic SQL knowledge and interest in data analysis and system investigation.
• Experience with customer-facing enterprise applications.

Culture & Benefits

• Growth path toward advanced technical and functional support responsibilities.
• Opportunity to develop expertise in enterprise software and supply chain planning concepts.
• Collaborative environment focused on knowledge sharing and customer experience.
• First-six-month development goals include independent first-line support, basic SQL proficiency, and batch error analysis.