Consultant, Client Success (Fintech)

Location: São Paulo, Brazil; at least 3 days per week in the office

Company

hirify.global is a global payments technology company facilitating transactions between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories.

What you will do

• Own the post-sale operational relationship for assigned clients and act as a trusted client advocate.
• Coordinate hirify.global and client teams during product implementation to improve readiness, time to value, and adoption.
• Develop and execute client success plans, measurable action plans, and initiatives that improve product performance and self-service adoption.
• Partner with Sales, Product, Client Services, and subject-matter experts to resolve complex issues and optimize client performance.
• Lead operational reviews, client education sessions, webinars, and communications about hirify.global rules, mandates, and business enhancement releases.
• Monitor client health, manage escalations and major incident responses, and identify opportunities for improved client outcomes and new sales leads.

Requirements

• At least 5 years of relevant experience with a Bachelor's Degree, or equivalent experience with an advanced degree or PhD.
• Experience analyzing data and translating findings into actionable business recommendations.
• Experience building trusted client relationships, creating success plans, communicating clearly, and presenting technical or business topics to different audiences.
• Experience monitoring client health, prioritizing work under deadlines, and coordinating with specialist teams.
• Knowledge of the payment industry, including trends, threats, competitors, and regulatory environments.
• Digital fluency, including the ability to use emerging technologies such as Generative AI tools.

Nice to have

• Six or more years of experience with a Bachelor's Degree or relevant experience with an advanced degree.
• Experience with Microsoft Excel, PowerPoint, and Word.
• Certifications or qualifications in client or customer success, project management, or a related field.
• Experience developing client education and training materials, including webinars.

Culture & Benefits

• Opportunity to contribute to payments technology used at global scale.
• Work closely with Sales, Product, Client Services, and specialist hirify.global teams.
• Hybrid work arrangement with at least three office days per week.