Service Delivery Representative

Location: Hong Kong

Company

DFIN provides software and service solutions for financial reporting and capital markets transactions.

What you will do

• Act as the primary client contact and build long-term relationships through responsive service.
• Coordinate daily project activities, timelines, progress monitoring, and deliverable quality.
• Facilitate communication between clients, production teams, and internal stakeholders during shift handovers.
• Document client communications and relay information accurately to the relevant teams.
• Identify risks, issues, and delays early and escalate them to minimize client impact.
• Support peak workloads, urgent requests, and time-sensitive deliverables.

Requirements

• Fresh graduates are welcome; up to one year of customer service experience is suitable.
• Strong written and spoken English, Mandarin, and Cantonese.
• Strong communication, interpersonal, organizational, multitasking, and attention-to-detail skills.
• Ability to work effectively in fast-paced and high-pressure environments.
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
• Willingness to work shifts, including overnight duties, weekends, and public holidays as required.

Culture & Benefits

• Values-driven environment with a focus on client, shareholder, and employee satisfaction.
• Flexible workplace and comprehensive employee benefits.
• Shift allowance for overnight duties.
• Opportunities for professional growth and career development.