3 дня назад
Senior Project Manager (Amazon Connect)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior Project Manager (Amazon Connect/AWS): Leading end-to-end implementation of cloud-based contact center solutions, from discovery through client handoff, with an accent on Amazon Connect, AWS integrations, and customer experience delivery. Focus on designing contact flows, coordinating AI/ML features and analytics platforms, managing technical risks, and ensuring scalable, secure, and reliable deployments.
Location: Mexico; 100% remote. Up to 25% travel may be required depending on business needs.
Company
AI-first cloud services company delivering AWS, artificial intelligence, cloud modernization, data, DevOps, managed services, security, and customer experience solutions.
What you will do
- Lead end-to-end project management for Amazon Connect implementations from discovery through client handoff.
- Develop project plans, manage scope, schedules, budgets, risks, dependencies, and stakeholder communication.
- Oversee Amazon Connect contact flows, queues, routing strategies, CRM integrations, and enterprise application integrations.
- Coordinate AI/ML features using Amazon Lex and Amazon Polly, plus analytics solutions using Amazon Kinesis, Amazon S3, and Amazon QuickSight.
- Guide custom solution development, CI/CD pipelines, testing, knowledge transfer, and implementation documentation.
- Mentor junior team members and contribute reusable assets, best practices, and continuous improvement initiatives.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 5+ years of technical project management experience and 3+ years of experience with AWS cloud technologies.
- Experience with contact center technologies, customer experience solutions, and complex technical implementations.
- Strong communication and client relationship management skills, including the ability to explain complex technical concepts to diverse audiences.
- Project management certification such as PMP, PRINCE2, Scrum Master, or equivalent.
- Experience with Agile and Waterfall methodologies.
Nice to have
- AWS Certified Solutions Architect certification.
- Amazon Connect implementation experience, including IVR, Contact Flows, queues, routing, Contact Lens, and outbound campaigns.
- Knowledge of AWS services including Lambda, API Gateway, DynamoDB, S3, Kinesis, CloudFormation, IAM, CloudWatch, Step Functions, and EventBridge.
- Experience with CRM platforms, telephony technologies, AI/ML, Python, Node.js, or infrastructure as code.
- Contact center operations or customer service experience.
Culture & Benefits
- 100% remote work from Mexico with a worldwide team.
- Medical insurance for employees and eligible dependents.
- Generous holidays, flexible paid time off, and competitive phantom equity.
- Paid exams and certifications, professional development planning, and an annual learning and development stipend.
- Peer bonus awards, a laptop and work tools, and an equipment and office stipend.
- Visa sponsorship is not available now or in the future.
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