3 дня назад
Experience Ambassador (Hospitality)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Experience Ambassador (Hospitality): Delivering personalized guest and travel-partner support across inbound calls, outbound outreach, email, and case-based service throughout the booking and voyage journey with an accent on luxury hospitality, ancillary offerings, and CRM-based case management. Focus on coordinating complex travel arrangements, resolving high-touch guest concerns, and creating seamless experiences across air, hotel, transfers, excursions, spa, dining, and onboard services.
Location: Malta
Company
delivers ultra-luxury hospitality and personalized guest experiences at sea as an extension of the Ritz-Carlton brand.
What you will do
- Manage inbound calls, outbound guest outreach, email, and case-based follow-up throughout the booking and pre- and post-voyage experience.
- Understand guest preferences and recommend tailored services including air, hotels, transfers, insurance, spa, dining, shore excursions, onboard activities, and bespoke experiences.
- Handle booking modifications, service requests, voyage planning, and open cases through CRM and reservation systems.
- Coordinate complex requests across operational teams to create seamless and personalized guest journeys.
- Investigate and resolve guest concerns with urgency, discretion, sound judgment, and attention to brand standards.
- Maintain accurate records and identify suitable opportunities to introduce value-added ancillary services while protecting guest satisfaction.
Requirements
- Degree in Hospitality, Business, or a related field, or equivalent professional experience.
- Experience in a contact center or service environment handling inbound calls, outbound outreach, and case-based work.
- Experience with CRM and reservation systems; Salesforce experience is a plus.
- Exceptional verbal and written communication, organization, time management, problem-solving, and attention to detail.
- Ability to remain composed under pressure, anticipate guest needs, manage multiple priorities, and collaborate cross-functionally.
- Fluency in English is required.
Nice to have
- Prior experience in luxury hospitality, cruise, travel, or concierge services.
- Advanced hospitality training or industry certifications.
- Spanish or additional language skills.
Culture & Benefits
- Service culture built around trust, honesty, respect, integrity, and commitment.
- Focus on luxury-level service and the Ritz-Carlton Gold Standards.
- Inclusive employment environment that values individual development and quality of life.
- Opportunity to support discerning guests and travel partners throughout the full voyage journey.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →