Customer Success Director (Fintech)

Location: Mexico City, Mexico. Frequent travel across the region and regular visits to client locations are required.

Company

hirify.global provides an engagement banking platform and related software solutions for financial services organizations.

What you will do

• Build and maintain trusted relationships with C-level executives and enterprise stakeholders.
• Guide customers through adoption, utilization, and value realization across the software development lifecycle.
• Develop joint success plans aligned with customer objectives and regional business goals.
• Lead renewals, identify account expansion opportunities, and collaborate with Sales to drive revenue growth.
• Build customer advocacy, promote success stories, and represent the voice of the customer.
• Analyze product usage, provide insights to R&D and UX Research, and mentor team members.

Requirements

• Bachelor’s degree in Technology, Business, or a related field.
• 12+ years of experience in customer success within the technology or software industry.
• Technical understanding of customer success management, particularly in financial services technology.
• Strong communication, presentation, negotiation, influencing, and executive stakeholder management skills.
• Ability to work autonomously, manage complex initiatives, analyze customer success metrics, and collaborate cross-functionally.
• Ability to travel frequently to customer locations across the region.

Nice to have

• Master’s degree or relevant certifications in customer success or account management.
• Experience mentoring team members and following trends in financial technology.

Culture & Benefits

• Opportunity to influence customer success and growth across the region.
• Collaboration with Sales, R&D, Services, Customer Advisory, UX Research, and partner teams.
• Autonomous, high-performance, and fast-paced working environment.