Customer Success Engineer III

TL;DR

Customer Success Engineer (ERP/AI): Helping customers to achieve their desired outcomes with multiple product suites with an accent on technical architecture and product capabilities. Focus on applying principles and practices within a specialized discipline to deliver impactful solutions.

Salary: $90,000 - $105,000

Company

hirify.global is the leader in AI and ERP solutions for local and state governments in the U.S.

What you will do

• Develop and maintain technical expertise in multiple hirify.global product suites and understand product best practices.
• Independently lead complex customer engagements, using expertise to perform discovery and conduct in-depth technical assessments.
• Prepare and provide professional demonstrations of assigned product suites to customers.
• Analyze complex problems, develop innovative solutions, and recommend strategic variations in approach.
• Document and communicate customer technical objectives, timelines, recommendations, and outcomes clearly.
• Prioritize and escalate customer issues effectively and contribute to internal and external knowledge bases.

Requirements

• A Bachelor’s degree in a related field is required, master’s degree preferred.
• A minimum of 5 years of experience with implementing, supporting, managing, tracking, and reporting on SaaS software is required.
• Demonstrates advanced technical aptitude with the ability to analyze complex systems and articulate technical concepts.
• Excellent interpersonal, human relations, written, verbal, and listening communication skills are required.
• Strong negotiation skills and excellent analytical, problem-solving, organizational, time management, and prioritization skills are required.
• Prior experience working with government finance and services software and processes is preferred.

Nice to have

• A Certified Public Accountant (CPA) or Texas CPA license.
• Prior experience working in local government.
• Prior experience in customer success, professional services, or technical support.

Culture & Benefits

• Enjoy an award-winning workplace with comprehensive healthcare options.
• Flexible vacation policy and paid company holidays.
• 401(k) with company match (USA only).
• Paid parental leave, wellness stipends, and HSA contributions.
• Professional development and growth opportunities and a collaborative office environment with weekly catered lunches.