Client Support Manager (Turkish)

TL;DR

Client Support Manager (Turkish): Supporting users in Turkish by solving problems during lessons and assisting with translations and chatbot support with an accent on advanced Turkish language skills and bilingual communication. Focus on resolving complex cases in chat or calls and managing multilingual client interactions effectively.

Location: Remote work from almost anywhere

Company/Компания

hirify.global is an online school for children aged 4-12, offering remote English language learning with native speakers from the US and UK, serving customers from over 40 countries with a team of 400+ employees.

What you will do/Что делать

• Support users in Turkish by resolving issues during lessons via chat and calls
• Assist with translations into Turkish for instructions and client response templates
• Support non-assisted chat bot interactions
• Manage complex client cases and provide effective solutions

Requirements/Требования

• Turkish language proficiency: C2
• English language proficiency: at least B2
• Experience working in a language school is a plus
• Experienced PC user with strong organizational skills
• Ability to handle large amounts of information and multitask
• Responsibility and care in client support