4 дня назад
CX Design Consultant (Government Services)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
CX Design Consultant (Government Services) (Customer Experience/Service Design): Designing and redesigning Abu Dhabi government services through discovery, customer journeys, service blueprints, and transformation action plans with an accent on government service standards, TAMM, and stakeholder alignment. Focus on mapping current and future-state services, facilitating co-design workshops, and translating customer and operational insights into implementable improvements.
Location: Nation Towers Mall, Abu Dhabi, United Arab Emirates
Company
is a global management consulting firm specializing in strategy, transformation, innovation, technology, and data-driven advisory services.
What you will do
- Lead and support the end-to-end design and redesign of Abu Dhabi government services.
- Conduct discovery sessions with Service Owners and stakeholders to assess objectives, customer segments, processes, systems, channels, and pain points.
- Develop customer personas, As-Is and To-Be customer journey maps, service blueprints, and end-to-end service delivery process maps.
- Facilitate ideation and co-design workshops with Service Owners, Technology teams, and other stakeholders.
- Assess and prioritize improvement opportunities across customer experience, processes, policy, technology, channels, communications, and operating requirements.
- Translate findings into service transformation action plans and present recommendations to working-level and senior stakeholders.
Requirements
- Experience in customer experience, service design, business process design, management consulting, government transformation, or a related field.
- Hands-on experience with service design methodologies, customer personas, journey maps, service blueprints, and service delivery processes.
- Strong understanding of the Abu Dhabi government services environment, including TAMM, the Effortless Customer Experience framework, and relevant service design standards.
- Strong workshop facilitation, stakeholder engagement, requirements gathering, analytical, problem-solving, documentation, and presentation skills.
- Ability to coordinate multiple stakeholders, services, and workstreams simultaneously.
- Arabic speaking is mandatory, with professional proficiency in English also required.
Nice to have
- Knowledge of CX Hub and the Department of Government Enablement portal.
- Hands-on experience with the ARIS business process modelling tool.
Culture & Benefits
- Full-time employment with competitive compensation and benefits benchmarked against the market.
- Culture focused on excellence, entrepreneurship, innovation, teamwork, care, support, and employee wellbeing.
- Career advocacy and mentoring support aligned with professional development goals.
- Continuous learning and development opportunities in emerging topics.
- Diversity, inclusion, and employee well-being initiatives across a global consulting organization.
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