Customer Service Expert – Phone Support (LATAM)

Location: Remote, LATAM

Company

hirify.global engages customer service contractors to provide phone-based support for US-based businesses and contribute to AI training.

What you will do

• Make and receive calls on behalf of customers.
• Handle appointments, reservations, scheduling, and confirmations.
• Communicate clearly with US-based businesses.
• Navigate phone menus and call-center systems.
• Document call outcomes accurately and confidentially.
• Manage consecutive calls while maintaining service quality.

Requirements

• English communication skills are required.
• Experience or ability in phone calls, customer service, scheduling, appointment handling, and CAPTCHA.
• Strong attention to detail and accurate documentation skills.
• Reliable internet, a quiet workspace, and a quality headset.
• Ability to work independently and meet shift requirements.

Nice to have

• Phone-based customer service or virtual assistance experience.
• Fluent, clear spoken English.
• Comfort with outbound calls and automated phone systems.

Culture & Benefits

• Remote contractor arrangement for candidates in LATAM.
• Work contributes to AI training; prior AI experience is not required.
• Schedule of 4 five-hour shifts per week, up to 20 hours weekly.