Intern (Stagiaire) Administrative Support - Daily Banking Private Individuals

Location: Gent Fabiolalaan; activities may also be based in Ghent, Brussels, or Louvain-La-Neuve

Company

ING in Belgium is transforming its client services around customer-centric banking, technology, and progress.

What you will do

• Process customer requests from initial analysis through completion and approval collection.
• Follow assigned files end to end and deliver accurate results within agreed SLAs.
• Contact clients by phone to collect additional information and resolve questions.
• Take ownership of customer problems and provide practical solutions.
• Monitor compliance with applicable legislation, regulations, and GDPR.
• Prioritize hospitality, customer centricity, and high-quality service throughout each customer journey.

Requirements

• Current student status is required.
• Internship of at least three months as part of current studies, with availability for a minimum of two days per week.
• Fluent English and good knowledge of Dutch or French.
• Customer-focused, empathic, analytical, autonomous, and solution-oriented approach.
• Ability to work effectively in a team, complete tasks on time, and meet quality and quantitative standards.
• Good knowledge of Microsoft Office, including Word, Excel, and Outlook.

Culture & Benefits

• Personal growth and challenging work with opportunities to develop ambitions.
• Informal and dynamic environment.
• Innovative colleagues who support professional development.
• Customer-centric culture guided by responsibility, expertise, hospitality, and continuous improvement.