Service Centre Support Officer

Location: Brisbane South (Nathan) campus, Australia. Full-time role based on campus, with work-from-home options available; may require work across other hirify.global locations.

Salary: AUD 76,126.29–80,321.54 base salary plus 17% superannuation. Full package range: AUD 89,067.75–93,976.19.

Company

hirify.global is a values-led higher education institution focused on research, academic excellence, and transformative education.

What you will do

• Provide first-line support to staff and students through phone, chat, digital, and in-person channels.
• Handle high-volume enquiries related to employment, financial transactions, payments, travel, parking, facilities, and IT.
• Log requests, cases, incidents, and resolutions accurately in the service management system.
• Resolve routine enquiries or escalate issues promptly using university policies, procedures, and knowledge articles.
• Identify process improvements and maintain accurate service knowledge in partnership with subject matter experts.
• Support compliance with relevant legislation and University policies, including equity, health, and safety requirements.

Requirements

• Relevant qualifications or an equivalent combination of experience, education, and training.
• Proven experience and proficiency in excellent customer service.
• Strong IT skills and the ability to navigate digital systems.
• Ability to provide clear, empathetic support and guide clients through university services and systems.
• Availability to work at the Brisbane South (Nathan) campus and potentially across other hirify.global locations.

Culture & Benefits

• Extensive progressive training to build knowledge across multiple university services and technology platforms.
• Mix of on-campus and work-from-home options with a supportive work environment.
• Learning and development opportunities and educational staff assistance for future study.
• Salary packaging, corporate health discounts, generous leave entitlements, paid parental leave, and leave loading.
• Health, safety, wellbeing initiatives, and access to on-campus gym facilities.
• Inclusive workplace with opportunities for internal mobility.

Hiring process

• Submit an online application with a covering letter and current CV/resume.
• Applications close Thursday 24 September at 11:59pm.