Community Lead, Singapore

Location: Singapore; on-site in the building 5 days per week

Company

hirify.global provides flexible workspace solutions and community-focused work environments for businesses in more than 37 countries.

What you will do

• Deliver elevated hospitality, personalized member support, and positive experiences throughout the member journey.
• Resolve member feedback and complex escalations, using NPS data to identify trends and improve service.
• Support community events, desk coverage, and professional networking initiatives.
• Own building operations, including service requests, move-in and move-out processes, maintenance work orders, and operational standards.
• Partner with Security and other stakeholders to maintain safety, health, and compliance standards.
• Support revenue growth through member tours, ancillary service sales, upgrades, renewals, and expansions.

Requirements

• Bachelor’s degree or equivalent experience.
• Preferred 3+ years of professional experience in hospitality, multi-unit retail, or a related field.
• Experience managing multiple priorities in a fast-paced environment.
• Strong verbal and written communication skills with the ability to build rapport with diverse stakeholders.
• Experience using data and tools such as Qualtrics or Salesforce to inform decisions and improve member satisfaction.
• Proactive problem-solving, accountability, entrepreneurial mindset, and commitment to continuous professional growth.

Culture & Benefits

• Collaborative environment focused on community, inclusion, and professional growth.
• Opportunities to participate in employee community groups and global projects.
• Work alongside diverse members, entrepreneurs, and Enterprise clients.