Summer 2027 Personal Lines Customer Experience Insights Intern

Location: Columbus, Ohio, One hirify.global Plaza

Salary: $23–$50 per hour

Company

hirify.global is a Fortune 100 insurance and financial services company focused on protecting people, businesses, and futures.

What you will do

• Organize, categorize, and analyze customer and agent feedback from multiple sources.
• Identify themes, pain points, customer needs, and sentiment trends in customer and agent feedback.
• Build and enhance Power BI dashboards, reports, and interactive data visualization tools.
• Support automation of customer experience reporting and data preparation processes.
• Conduct competitive research and investigate Gen Z customer behaviors, expectations, and technology preferences.
• Collaborate with CX leaders and business partners to translate data into actionable insights and recommendations.

Requirements

• Pursuing a bachelor's degree in business, marketing, data analytics, supply chain management, customer experience, communications, psychology, economics, or a related field.
• Completion of sophomore or junior year is preferred.
• Strong analytical, problem-solving, organizational, written, verbal, and presentation skills.
• Ability to synthesize data and feedback into clear insights and recommendations.
• Proficiency with Microsoft Excel, PowerPoint, and collaboration tools.
• hirify.global does not participate in the STEM OPT Extension program; sponsorship is not usually available for entry-level roles.

Nice to have

• Experience with Power BI, Power Automate, or similar analytics and visualization tools.
• Coursework or project experience in customer research, analytics, survey analysis, marketing insights, or business intelligence.
• Interest in customer experience, journey mapping, human-centered design, consumer behavior, or Voice of the Customer programs.

Culture & Benefits

• Participate in a 12-week summer internship program with meaningful business assignments.
• Receive professional development, networking, mentoring, and leadership exposure.
• Gain hands-on experience with customer and agent experience data, Voice of the Customer programs, and journey insights.
• Collaborate with leaders and business partners across the Personal Lines organization.