Analyst, Customer Service Operations (Portuguese)

Location: Office-based in Bogotá, Distrito Capital, Colombia

Company

Johnson & Johnson MedTech develops innovative medical technology and orthopaedic solutions, including joint reconstruction, trauma, spine, robotics, and digital surgery products.

What you will do

• Enter, validate, and process customer sales orders in enterprise systems according to established procedures and service-level agreements.
• Review orders for completeness, pricing, product availability, and commercial and regulatory compliance.
• Coordinate with supply chain, logistics, finance, sales, and customer service teams to resolve order issues, backorders, returns, and delivery inquiries.
• Provide professional order status updates and resolve discrepancies with internal and external customers.
• Maintain accurate order documentation and data integrity in order management systems.
• Identify recurring order issues and support process improvement initiatives while following quality, compliance, and data privacy standards.

Requirements

• Bachelor’s degree or equivalent experience in Business Administration, Supply Chain, Logistics, or a related field.
• 0–2 years of experience in customer service, order management, supply chain, or a related operational role.
• Experience entering and managing orders in ERP or order management systems.
• Strong attention to detail and the ability to manage high volumes of transactional work accurately in a fast-paced environment.
• Fluent Spanish and working proficiency in Portuguese are required.
• Limited travel; the role is primarily office-based in Bogotá.

Nice to have

• Additional coursework or certification in supply chain, customer service, or operations.
• Experience supporting LATAM markets or regional order processing.
• Experience in medical devices, healthcare, or other regulated industries.
• Knowledge of order-to-cash or supply chain processes and experience working cross-functionally with sales, logistics, and finance.
• English proficiency.

Culture & Benefits

• Inclusive work environment focused on respect, diversity, dignity, and individual contribution.
• Work supporting medical devices and orthopaedic solutions that contribute to patient care across the LATAM region.
• Employment is expected to transition to DePuy Synthes following the planned separation of the Orthopaedics business, subject to legal, regulatory, and consultation requirements.