Site Reliability Engineer (AI)

Location: Remote

Company

hirify.global builds AI-powered conversation intelligence and AI agents for enterprise contact centers, using large language models and voice AI to handle customer interactions at scale.

What you will do

• Shape the design and implementation of platform engineering, site reliability, cloud infrastructure, developer experience, and cost-visibility domains.
• Build systems that reduce operational toil and keep production infrastructure available and operable under large-scale, real-time conversational AI traffic.
• Extend the agent harness with CI, sandboxes, guardrails, validation, and agent-first evaluation loops.
• Own and improve CI/CD pipelines and developer tooling, including build and test performance, deployment ergonomics, caching, and self-service paths for new services.
• Participate in the on-call rotation and incident management process; non-business-hours pages are rare.

Requirements

• 6+ years of experience in software development enablement roles.
• End-to-end ownership of CI/CD platforms, including architecture, caching, and developer self-service.
• Effective use of AI tools such as Claude and Cursor for coding, troubleshooting, and reasoning, with sound judgment about where not to use them.
• Experience making code changes in Node/TypeScript and using Python and Terraform for automation in a Kubernetes/Helm environment.
• Practical experience with observability, including logs, metrics, tracing, monitoring, alerting, incident management, and related tooling.
• Experience working effectively in fully remote teams.

Nice to have

• Experience building harnesses or platforms for autonomous AI agents.
• Production-at-scale experience with GCP.
• Experience with telephony and SIP architectures, particularly FreeSWITCH.

Culture & Benefits

• Distributed remote work with flexibility for personal life events and calendar management.
• Company-wide offsites and smaller team gatherings.
• Funding for conferences, books, courses, and other learning activities.
• Flexible vacation, paid sabbatical after five years, comprehensive benefits, and physical and mental wellness support.
• Competitive compensation and equity in a fast-growing AI company.