Japanese Language Specialist

Location: Gurugram, India

Company

hirify.global runs and modernizes mission-critical technology systems for leading businesses across industries including banking and retail.

What you will do

• Manage systems data and provide day-to-day solutions for clients.
• Oversee assignment queues and prioritize service tickets.
• Work directly with technicians to deliver effective technical solutions.
• Support security compliance across platforms and services.
• Recommend modernization options and identify potential business opportunities.
• Build relationships with clients, stakeholders, and other teams.

Requirements

• At least 5 years of experience in a similar role, preferably in an IT or technical environment.
• Fluent Japanese at JLPT N2 level or above and fluent English, both written and verbal.
• Excellent communication and interpersonal skills, including the ability to explain technical information to non-technical audiences.
• Ability to work independently and manage multiple tasks and deadlines.
• Experience with IT service management tools such as ServiceNow or Jira.
• Customer-focused approach and willingness to work in multicultural teams.

Nice to have

• Experience working with Japanese clients.
• Experience in a multicultural team.
• Additional IT experience.

Culture & Benefits

• Inclusive culture focused on belonging, empathy, and shared success.
• Flexible, hybrid-friendly organizational culture.
• Programs supporting financial, mental, physical, and social well-being.
• Personalized career development goals and continuous feedback.
• Access to certifications, coaching, and hands-on learning with Microsoft, Google, and Amazon technologies.