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Описание вакансии
TL;DR
Customer Support Associate L2 (Finance): Providing level 2 support for business-account members through phone, chat, and email with an accent on payment features, recurring issue analysis, and performance reporting. Focus on identifying product improvements, sharing feedback with Product and Operations, and supporting Level 1 colleagues and new team members.
Customer Support Associate L2
Company
Tide
Conditions
5 days ago
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will provide level 2 support to members through phone chat and email. You will identify recurring issues explore data support reporting learn new payment features share feedback with Product and Operations and help Level 1 colleagues and new team members.
Requirements
- Exceptional spoken and written English skills
- Experience using ticketing CRMs GSuite Jira and Excel
- Confidence communicating with members about business accounts and products
- Innovative problem-solving skills
- Excellent organizational skills
- Customer service experience in the finance industry
- Some experience working in startups or scaleups
Responsibilities
- Provide level 2 member support across phone chat and email
- Identify recurring issues and suggest product or experience improvements
- Learn new payment processing features
- Share feedback with Product and Operations Managers
- Explore data and assist with performance reporting
- Support new team members and assist Level 1 colleagues
- Complete back-office tasks
Benefits
- Self and family health insurance
- Term and life insurance
- OPD benefits
- Mental wellbeing support through Plumm
- Learning and development budget
- Work-from-home setup allowance
- Family and friendly leave
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