Manager, CEC

Location: Richmond, Virginia; hybrid work with onsite Customer Experience Center attendance twice per week. Must reside within 1 hour or 100 miles of the center.

Salary: $57,300–$91,700 per year, with possible bonus and equity.

Company

hirify.global is a large used-car retailer focused on changing the vehicle-buying experience through customer-first service.

What you will do

• Lead and motivate a team of 10–15 Customer Experience Consultants.
• Guide associates in vehicle selection, finance applications, service plan explanations, and customer support.
• Coach team members and provide feedback to maintain performance and achieve sales results.
• Monitor daily business metrics, operational targets, and execution quality.
• Oversee team projects and tasks, ensuring timely and accurate completion.
• Collaborate with peers, other hirify.global locations, and center leadership to support customer-first initiatives.

Requirements

• High school diploma, GED, equivalent certification, or military experience.
• At least 3 years of people management experience and 2 years of sales experience with proven results.
• Ability to motivate team members, communicate effectively, and gain buy-in.
• Must reside within 1 hour or 100 miles of the Customer Experience Center.
• Must work onsite at the Customer Experience Center twice per week and be available for evenings and weekends.
• Flexibility to support a remote, multi-time-zone team; internal candidates must complete the MDP.

Nice to have

• Bilingual English/Spanish communication skills.
• Experience with Genesys, Salesforce, or Microsoft Suite.

Culture & Benefits

• Customer-first environment centered on collaboration, transparency, motivation, and doing what is right.
• Paid sick, vacation, holiday, bereavement, jury duty, and floating holiday time, subject to eligibility and applicable policies.
• Full-time hourly or incentive-eligible associates may receive 48 hours of sick time annually and 80–200 hours of vacation after a 90-day waiting period.
• Full-time salaried associates receive paid time away as needed, subject to manager approval.
• Eligible associates may receive holiday premium pay when working on scheduled holidays.