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Описание вакансии
TL;DR
Customer Support (Web3): Managing Telegram, website, and other community channels while assisting users with registration, KYC, deposits, withdrawals, trading, accounts, and platform functions, with an accent on community engagement, issue resolution, and moderation. Focus on handling user inquiries, resolving platform-related problems, moderating spam and scams, and using operational data to improve performance.
#Recruitment
🏡 TianYue #Research #Trading
🐇 Introduction:
🛵 #FullTime #Onsite #Dubai
📚 #Customer·Support
💰 Compensation: USDT 2,000 – 2,500/ month
🌱 Responsibilities:
1️⃣ Community Operations & Management
Responsible for the daily operation and management of Telegram, the official website, and other community channels, responding to user inquiries in a timely manner and improving community engagement, user satisfaction, and retention.
2️⃣ Customer Support & Issue Resolution
Provide timely assistance to users regarding registration, KYC, deposits, withdrawals, trading, accounts, and platform functions, collect user feedback, and coordinate with relevant teams to resolve issues.
3️⃣ Community Moderation
Maintain a safe and positive community environment by handling spam, scams, inappropriate content, and other violations in a timely manner.
🌵 Requirements:
1️⃣ Industry Experience
Passionate about blockchain, cryptocurrency, and Web3, with a basic understanding of major crypto exchanges, wallets, DeFi, NFTs, and related products.
2️⃣ Work Experience
At least 1 year of experience in customer service, community operations, or user operations. Experience with a crypto exchange, Web3 project, or blockchain company is highly preferred.
3️⃣ Social Media Skills
Familiar with Telegram, Twitter/X, YouTube, and other social platforms, with the ability to independently manage communities, engage with users, and handle daily operations.
4️⃣ Customer Service Skills
Strong communication, customer service, and problem-solving skills, with the ability to respond to user inquiries quickly, accurately, and professionally.
5️⃣ Data & Execution Skills
Good analytical and execution skills, with the ability to use operational data to continuously improve processes and performance.
6️⃣ Language Skills
Fluent in #Chinese and #English.
7️⃣ Personal Attributes
Responsible, proactive, and capable of working under pressure in a fast-paced Internet and Web3 environment.
📷 Apply:
Email:
Telegram:
🚧 More Info:
| | | | |
🏡 TianYue #Research #Trading
🐇 Introduction:
Offers market analysis, trading strategy insights, and risk management recommendations.
🛵 #FullTime #Onsite #Dubai
📚 #Customer·Support
💰 Compensation: USDT 2,000 – 2,500/ month
🌱 Responsibilities:
1️⃣ Community Operations & Management
Responsible for the daily operation and management of Telegram, the official website, and other community channels, responding to user inquiries in a timely manner and improving community engagement, user satisfaction, and retention.
2️⃣ Customer Support & Issue Resolution
Provide timely assistance to users regarding registration, KYC, deposits, withdrawals, trading, accounts, and platform functions, collect user feedback, and coordinate with relevant teams to resolve issues.
3️⃣ Community Moderation
Maintain a safe and positive community environment by handling spam, scams, inappropriate content, and other violations in a timely manner.
🌵 Requirements:
1️⃣ Industry Experience
Passionate about blockchain, cryptocurrency, and Web3, with a basic understanding of major crypto exchanges, wallets, DeFi, NFTs, and related products.
2️⃣ Work Experience
At least 1 year of experience in customer service, community operations, or user operations. Experience with a crypto exchange, Web3 project, or blockchain company is highly preferred.
3️⃣ Social Media Skills
Familiar with Telegram, Twitter/X, YouTube, and other social platforms, with the ability to independently manage communities, engage with users, and handle daily operations.
4️⃣ Customer Service Skills
Strong communication, customer service, and problem-solving skills, with the ability to respond to user inquiries quickly, accurately, and professionally.
5️⃣ Data & Execution Skills
Good analytical and execution skills, with the ability to use operational data to continuously improve processes and performance.
6️⃣ Language Skills
Fluent in #Chinese and #English.
7️⃣ Personal Attributes
Responsible, proactive, and capable of working under pressure in a fast-paced Internet and Web3 environment.
📷 Apply:
Email:
Telegram:
🚧 More Info:
| | | | |
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