Director of Consumer Compliance (Crypto)

Director of Consumer Compliance

Company

Bakkt

Conditions

3 days ago

Skills

Candidate Availability

Required and preferred rules are kept separate and reflect the wording in the original posting.

About the Role

You will build and oversee the compliance framework for a Neobank rollout. You will own consumer banking regulatory strategy, manage partner bank governance, review marketing and user communications, monitor operational controls, test KYC and fraud processes, oversee payments and fraud risks, lead risk assessments, and support crypto brokerage and European regulatory initiatives.

Requirements

• 5+ years of compliance or legal experience in fintech neobanking challenger banking or sponsor-bank programs
• Strong operational knowledge of UDAAP Regulation E and Regulation Z
• Deep understanding of payment operations NACHA Visa and Mastercard rules and fraud typologies
• Experience conducting operational and enterprise risk assessments in fintech or digital asset environments
• Experience establishing or managing partner or sponsor bank governance programs
• Practical experience with a formalized Three Lines of Defense framework
• Knowledge of digital asset compliance brokerage environments MiCA or GDPR is preferred
• Strong communication skills and ability to work with product engineering marketing and operations teams
• Successful completion of a post-offer background check and drug screen

Responsibilities

• Lead the Neobank compliance rollout
• Manage oversight for UDAAP Regulation E and Regulation Z
• Review and approve marketing advertising and user-facing communications
• Manage sponsor bank governance and relationship frameworks
• Monitor First Line of Defense operations
• Conduct risk assessments and advise on process improvements
• Independently test KYC onboarding fraud alert clearing and Regulation E processes
• Manage risks across ACH wire and card payment rails
• Monitor return rates and chargebacks
• Ensure adherence to NACHA and card network rules
• Oversee fraud prevention strategies for account takeover synthetic identity and transactional fraud
• Lead enterprise operational and product risk assessments
• Define risk tolerances key risk indicators and mitigation plans
• Coordinate regulatory approaches across crypto and traditional fiat services
• Support European Neobank compliance assessments

Benefits

• Equity

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