Senior Director Resource Planning and Operations Analytics

Location: Franklin, Tennessee, United States

Salary: $147,300–$245,500 per year, depending on experience and geographic location. Eligible for an annual bonus and long-term incentive plan.

Company

hirify.global provides pharmacy, care, and benefit solutions through Evernorth Health Services, using data and innovation to improve access to health services and outcomes.

What you will do

• Lead the enterprise Workforce Management and Operations Analytics functions through Directors and other people leaders.
• Set multi-year resource planning strategies covering demand forecasting, capacity planning, staffing, scheduling, intraday management, and resource optimization.
• Direct operational analytics, business intelligence, dashboards, scorecards, performance reporting, and executive recommendations.
• Establish governance for data definitions, metrics, forecasting inputs, analytical methods, documentation, and quality controls.
• Advance predictive analytics, scenario modeling, simulation, optimization, automation, and self-service reporting.
• Partner with Finance, Technology, Human Resources, Operations, and client-facing functions on budgets, implementations, business cases, and operational improvements.

Requirements

• Bachelor’s degree in Business, Operations, Analytics, Statistics, Economics, Industrial Engineering, Healthcare Administration, or a related field; a master’s degree is preferred.
• 12+ years of progressive leadership experience in workforce management, resource planning, operations analytics, business intelligence, or a related discipline.
• 8+ years of people leadership experience, including management of managers and multiple teams or disciplines.
• Expertise in forecasting, capacity planning, staffing models, scheduling, intraday management, queue and backlog management, and resource optimization.
• Advanced knowledge of operations analytics, predictive modeling, scenario analysis, performance measurement, financial planning, and executive data storytelling.
• Experience with WFM, analytics, visualization, and data tools such as IEX, SQL, Tableau, Power BI, SAS, Python, or R.

Culture & Benefits

• Full-time employment with medical, vision, dental, well-being, and behavioral health benefits starting on the first day.
• 401(k), company-paid life insurance, tuition reimbursement, paid holidays, leaves of absence, and at least 18 days of paid time off annually.
• Home working may be available occasionally or permanently with cable broadband or fiber internet of at least 10 Mbps download and 5 Mbps upload.
• Inclusive, accountable, service-oriented environment focused on continuous improvement and developing high-performing teams.