Supervisor, Patient Success (MedTech)

Location: Pennsylvania, United States

Employment type: Full time

Company

hirify.global develops medical technology and surgical solutions intended to improve outcomes and quality of life for patients with musculoskeletal disorders.

What you will do

• Lead the Patient Success leadership team, including supervisors and senior supervisors.
• Recruit, hire, train, and develop Patient Success employees.
• Implement team goals, performance metrics, workflows, and process improvements.
• Monitor HFX Coach quality, compliance, capacity, and operational effectiveness.
• Serve as a clinical and product expert while identifying trends across leads, patients, and territories.
• Collaborate with department managers and field personnel on solutions, training opportunities, and team development.

Requirements

• Experience developing teams and implementing process improvements.
• At least 5 years of people management experience preferred.
• At least 5 years of SCS experience preferred.
• Bachelor’s degree and strong organizational, communication, judgment, and problem-solving skills.
• Experience managing projects and people with a customer-centric approach, including resolving complex customer issues.
• Working knowledge of Windows, Microsoft Office, email, and Microsoft Project; ability to travel as needed.

Culture & Benefits

• Values include innovation, customer focus, teamwork, and drive.
• Work is performed in a fast-paced, changing environment with multitasking requirements.
• Equal opportunity employer committed to an inclusive and respectful workplace.
• Reasonable accommodations may be provided for individuals with disabilities.