Medical Information Client Manager / Team Lead (Pharmaceutical)

Location: Overland Park, Kansas, USA; office-based role with up to 10% travel

Salary: USD 121,000–150,000 per year

Company

EVERSANA provides commercialization services and solutions for the life sciences industry, supporting pharmaceutical and biotechnology clients and their therapies.

What you will do

• Manage assigned medical information clients, including implementation, regular meetings, deliverables, KPIs, service levels, escalations, audits, and invoicing.
• Act as the liaison between client stakeholders and the EVERSANA Medical Information Contact Center.
• Mentor, train, and monitor staff performance across client products, procedures, and medical information resources.
• Triage and respond to medical information inquiries from healthcare professionals, patients, caregivers, and payers across phone, email, CRM, and chat.
• Identify and document adverse events and product complaints in accordance with procedures and post-marketing safety requirements.
• Develop medical information content, including FAQs, Scientific Response Documents, Custom Response Documents, and medical inquiry responses.

Requirements

• Pharm.D. degree required; an advanced healthcare degree is preferred.
• One to two years of medical information or pharmaceutical industry experience required; two to five years preferred.
• Knowledge of medical information contact center systems, therapeutic areas, medical literature evaluation, and FDA post-marketing adverse event reporting.
• Experience with telephony, medical information databases, Microsoft Office, and video conferencing platforms.
• Strong client management, communication, medical writing, project management, and time management skills.
• Ability to work full-time with flexible scheduling and perform occasional on-call responsibilities.

Nice to have

• Experience in a contact center and pharmaceutical industry environment.
• Drug Information or specialty-area experience, particularly in oncology, hematology, immunology, rare disease, neurology, or cardiology.

Culture & Benefits

• Work within a patient-focused, client-oriented life sciences organization.
• Culture centered on action, talent development, collaboration, communication, diversity, and innovation.
• Reasonable accommodations are available for qualified individuals with disabilities.
• Competitive salary and benefits are offered for eligible U.S. locations.