Microsoft CRM (CE) Support Consultant (Microsoft Dynamics 365)

Location: Fully remote within the United Kingdom; occasional international travel is required for training, company events, and scheduled company meetings.

Salary: £35,000–£40,000 per annum.

Company

Microsoft Dynamics 365 software business serving customers through CRM, Customer Engagement, and Power Platform solutions.

What you will do

• Provide first-line support for Microsoft Dynamics 365 Customer Engagement and CRM customers.
• Investigate, troubleshoot, and resolve support queries while managing cases from enquiry through resolution.
• Work within agreed SLAs and maintain clear communication with customers throughout the support process.
• Collaborate with Professional Services teams and third-party software providers.
• Provide customer guidance and training on Dynamics 365 and Power Platform solutions.
• Identify recurring issues and prepare KPI and support reports for the Customer Services Manager.

Requirements

• Hands-on experience with Microsoft Dynamics 365 Customer Engagement or CRM in a support or consulting environment.
• Strong understanding of the Microsoft Power Platform, including Power Apps, Power Automate, Power BI, Power Pages, or Copilot Studio.
• Experience providing customer-facing troubleshooting, managing multiple cases, and working to SLAs.
• Strong communication, stakeholder management, investigation, problem-solving, and attention-to-detail skills.
• Experience delivering customer training or user guidance.
• Good understanding of the Microsoft 365 and Office 365 ecosystem.

Nice to have

• Experience in the holiday park, leisure, or marina industries.
• Experience with Dynamics 365 integrations and third-party applications.
• Microsoft Dynamics 365 or Power Platform certifications.
• Experience working for a Microsoft Partner or Dynamics consultancy.

Culture & Benefits

• Fully remote working within the UK.
• 25 days of annual leave plus bank holidays.
• Pension, private healthcare, and life assurance.
• Two paid volunteering days.
• Occasional international travel for training, company events, and scheduled meetings.