Product Support Engineer (Insider Threat Management)

Location: Cork, Ireland

Company

hirify.global provides cybersecurity products that protect people, data, and AI-agent workflows across email, cloud, and collaboration tools.

What you will do

• Respond to customer support tickets and provide remote assistance by phone, email, and chat.
• Diagnose and resolve software, operating system, networking, hardware, and system integration issues.
• Install and upgrade software related to the Insider Threat Management platform.
• Manage product escalations and coordinate between customers, tiered support, engineering, product management, and escalation teams.
• Document technical inquiries and support work in the ticketing system, while contributing to internal and customer-facing knowledge content.
• Act as a subject matter expert and develop creative solutions for customer requirements.

Requirements

• 3+ years of experience in technical support, product support, customer engineering, or a similar customer-facing technical role.
• Strong ability to analyze XML and JSON, interpret API requests and responses, and troubleshoot REST APIs.
• Hands-on experience supporting and troubleshooting macOS environments, including deploying and managing devices with MDM solutions such as Microsoft Intune or Jamf Pro.
• Experience with application analysis, browser developer tools, endpoint telemetry, system logs, regular expressions, operating systems, web services, and networking fundamentals.
• Knowledge of Windows, Linux, macOS, Windows Server, IIS, Node, web services, and scripting with Bash, PowerShell, or Python; Windows and Linux administration experience is desirable.
• Bachelor’s degree in computer science, computer engineering, or a related technical discipline, or equivalent practical experience, plus strong communication and problem-solving skills.

Culture & Benefits

• Flexible work environment and comprehensive benefits.
• Competitive compensation and career development opportunities.
• Annual wellness and community outreach days.
• Recognition for contributions and opportunities for global collaboration and networking.
• Exposure to cybersecurity and Insider Threat Management technologies, with ownership of high-impact customer issues.