Customer Experience Specialist (Travel)

Location: Israel; working from the office five days a week is required

Company

hirify.global develops customer-focused travel services and support for travelers.

What you will do

• Assist customers by phone, chat, and email.
• Handle travel-related inquiries, including policy questions, real-time trip assistance, and claims guidance.
• Resolve customer issues efficiently and deliver a seamless support experience.
• Maintain response time, resolution speed, and customer satisfaction metrics.
• Collaborate with other teams to resolve customer matters.

Requirements

• Proven experience in customer service or call center roles.
• Native English or mother-tongue English proficiency required.
• Availability for evening, night, and weekend shifts required.
• Availability to work from the office five days a week required.
• Excellent verbal and written communication skills.
• Strong time management, prioritization, organization, and technology skills.

Nice to have

• Background in medical, travel, or insurance services.
• Familiarity with American customer service and culture.

Culture & Benefits

• Collaborative and entrepreneurial work environment.
• Focus on continuous learning, growth, accountability, and proactive contribution.