Customer Service Representative (MedTech)

Location: Kibbutz Shefayim, Center District, Israel

Company

Johnson & Johnson MedTech develops smarter, less invasive, and more personalized healthcare treatments by combining biology, technology, and medical innovation.

What you will do

• Manage customer accounts and provide timely, high-quality service to external customers and internal stakeholders.
• Handle inquiries, orders, quotations, consignments, billing, credits, returns, and related operational requests.
• Prepare reports, export data, maintain supplier portal activity, and support invoice cancellation and SOX-related reporting.
• Resolve service and operational issues, monitor errors, perform recovery activities, and escalate complex matters.
• Follow established procedures, prioritize work in a high-volume environment, and drive continuous improvement.

Requirements

• Customer service experience and relevant higher education.
• Strong customer orientation and communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Good command of English required.
• Proficiency in Microsoft Office applications.
• High learning agility and ability to follow written work instructions.

Culture & Benefits

• Inclusive work environment that respects individual contribution, diversity, and dignity.
• Opportunity to support healthcare innovation and MedTech solutions.
• Following the planned business separation, employment is anticipated to transfer to DePuy Synthes, subject to legal, regulatory, and consultation processes.