Project Management & Performance Analytics (MedTech)

Location: Chiyoda and Ota, Tokyo, Japan

Company

hirify.global develops healthcare and medical technology solutions intended to make treatments smarter, less invasive, and more personal.

What you will do

• Support projects, programs, and processes for the non-technical customer service organization.
• Conduct technical reviews for customer service programs and innovative initiatives.
• Analyze trends and the competitive landscape to identify customer experience improvements.
• Research and document future needs for the organization and customer service function.
• Develop plans and mechanisms for handling ambiguous situations.
• Coach more junior colleagues on techniques, processes, and responsibilities.

Requirements

• Practical knowledge of non-technical customer service operations.
• Experience with project management, customer analytics, and customer experience improvement.
• Ability to analyze customer support trends and identify opportunities for new methods.
• Strong communication, organization, problem-solving, and process-oriented skills.
• Knowledge of customer satisfaction, retention, support operations, service request management, and omni-channel support.

Culture & Benefits

• Full-time position in Tokyo.
• Inclusive work environment guided by Johnson & Johnson's Credo and Leadership Imperatives.
• Work focused on healthcare innovation and improving customer experience.