Manager III, Customer Engineer-ETCH/CMP

Location: Chengdu, China

Company

hirify.global develops and services materials science and engineering equipment used in semiconductor chips and advanced displays.

What you will do

• Build and maintain customer relationships across all relevant stakeholders and conduct regular customer visits.
• Manage, coach, and direct customer engineers, including objective setting, performance reviews, career planning, and corrective actions.
• Coordinate with product divisions on technical support, training, spare parts, reliability, escalations, and business reporting.
• Develop account and support plans with district sales engineering and management, including financial forecasting and cost efficiency.
• Plan and execute system installations, including pre-facility and start-up meetings and process support identification.
• Manage RMA procedures, engineer effectiveness tracking, customer engineer hours, and corrective actions.

Requirements

• Experience managing customer engineering operations and coordinating technical projects.
• Ability to lead, coach, evaluate, and develop subordinate employees.
• Ability to analyze relevant operational data and make decisions within established policies and procedures.
• Ability to present technical information and gain cooperation from customers and internal stakeholders.
• Understanding of and commitment to hirify.global' Standards of Business Conduct and compliance requirements.
• Must work in Chengdu, China; relocation is not eligible for this position.

Culture & Benefits

• Supportive environment focused on learning, development, and career growth.
• Opportunity to work in a global company advancing semiconductor and display technology.
• Employee health and wellbeing programs and support for personal and professional growth.
• Regular full-time employment with equal opportunity protections.