Business Intelligence Analyst 2

Location: Remote, based in Colombia. Occasional travel may be required for project or team in-person meetings.

Company

Twilio provides communications solutions that help businesses and developers create personalized customer experiences.

What you will do

• Provide quantitative analysis and actionable insights for strategic operations, product, compliance, and delivery decisions.
• Define OKRs and design, build, maintain, and document reports, dashboards, metrics, models, and datasets.
• Use SQL and data visualization tools to communicate product insights and recommendations to stakeholders.
• Partner with technical program managers, product leaders, business leaders, and data producers throughout the product development lifecycle.
• Drive dashboard and metric adoption while monitoring product performance and measuring product value.
• Support data quality and availability through extraction, cleansing, mapping, loading, and production workflows.

Requirements

• 3–5 years of professional experience in quantitative analysis, dashboard and report development, and translating ambiguous data into actionable business results.
• Proficiency in writing complex SQL and SQL-like relational queries and conducting data deep dives.
• At least 2 years of experience developing and managing Tableau dashboards.
• Experience building analytics reports, metrics, and dashboards involving data preparation and operationalization.
• Strategic thinking, project ownership with minimal guidance, and strong verbal and written communication skills.

Nice to have

• Experience using generative AI tools such as Gemini, GitHub Copilot, or ChatGPT for SQL, analysis, and documentation.
• Experience in telephony, email, messaging, social media, or other electronic communications.
• Experience with data warehousing, ETL, distributed computing technologies, Looker, or unstructured data.

Culture & Benefits

• Remote-first work environment with occasional in-person gatherings, off-sites, or customer meetings.
• Competitive pay and generous time off.
• Parental and wellness leave.
• Healthcare and retirement savings program.
• Volunteering and donation support.

Hiring process

• Hiring decisions are made by Twilio employees, with artificial intelligence used to support process efficiency.
• The company does not make offers without a formal interview process.