Neko Signature Concierge (Healthcare)

Location: New York; hybrid

Salary: $100,000–$112,000 per year plus equity

Company

hirify.global develops data-driven preventative healthcare combining proprietary non-invasive technology with direct clinical care.

What you will do

• Manage Signature member journeys from onboarding and clinic visits through follow-up and ongoing support.
• Coordinate clinic visits across centres, ensuring preparation, personal greetings, and rapid issue resolution.
• Develop and maintain a Signature Member Playbook covering SOPs, tone of voice guidelines, and escalation protocols.
• Complete member actions within defined SLAs and maintain consistent service quality.
• Collaborate with operations, marketing, product, legal, and clinic teams on new features, processes, and system improvements.

Requirements

• Experience in luxury hospitality, concierge services, or high-touch customer support.
• Exceptional written and verbal communication skills suited to a premium audience.
• Strong organisation and meticulous attention to detail across complex, multi-stakeholder journeys.
• Ability to handle sensitive member information with discretion and professionalism.
• Proactive approach to anticipating needs and resolving issues before escalation.
• Comfort working with scheduling, CRM, and case management platforms such as Zendesk.

Nice to have

• Experience supporting VIP, executive, or international clients in a concierge or personal assistant capacity.
• Language skills or cultural sensitivity for supporting members across markets.
• Familiarity with healthcare or regulated service environments.
• Experience contributing to process documentation, SOPs, or playbooks.

Culture & Benefits

• Hybrid work arrangement in New York.
• Equity offered in addition to the stated salary.
• Work focused on expanding accessible, preventative healthcare.
• High-touch environment centred on personalised member care and exceptional service.