12 дней назад
Head of Research
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Head of Research (Customer Insight): Leading a research function that combines customer insight, behavioural data, and commercial context to guide product and business decisions with an accent on research strategy, team development, and scaling research quality. Focus on turning complex evidence into actionable recommendations, coaching non-researchers, and exploring AI to make customer insight easier to access and apply.
Location: London, UK; hybrid with 2 days per week in the office. The role is a 12-month maternity cover contract, with availability required from late November to early December. Up to 20 days of international working is available.
Company
is a digital product company focused on customer-driven cards and marketing experiences.
What you will do
- Own and deliver the research roadmap for priority customer and business questions.
- Lead, coach, and develop the established Research team of three.
- Expand research capability across the business through training, coaching, tools, templates, and quality standards.
- Strengthen the Voice of the Customer and bring customer evidence into strategic and day-to-day decisions.
- Build trusted relationships with senior stakeholders and influence product, commercial, and strategic decisions.
- Explore AI and emerging research technology to improve how customer insight is captured, accessed, and applied.
Requirements
- Significant UX, Product, Customer, or Consumer Research experience in a digital or product-led organisation.
- Experience supporting, coaching, or developing research teams.
- Strong experience delivering research programmes from idea through implementation.
- Broad understanding of qualitative and quantitative research methods.
- Strong project delivery, communication, stakeholder-management, synthesis, and storytelling skills.
- Ability to coach non-researchers, navigate ambiguity, make decisions, and maintain appropriate research quality.
Nice to have
- Curiosity about AI and emerging research technology.
- Experience working in a product-led organisation with an established research strategy and roadmap.
Culture & Benefits
- Hybrid working with office attendance typically ranging from 1 to 3 days per week depending on the role and team.
- Competitive pay, bonuses, pension plans, and staff discounts.
- Private healthcare in the UK and mental health support.
- Generous holiday allowance and international working for up to 20 days.
- Learning allowances, coaching, and development programmes.
Hiring process
- Recruiter screening call lasting 30 minutes.
- Initial conversation with the hiring team lasting 45 minutes.
- Presentation and discussion lasting 60 minutes.
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