Client Service Analyst - Livechat (Seychelles, French&Creole required)

Location: Abu Dhabi, UAE. The role requires five days of rotational shift work, including weekends and public holidays.

Company

hirify.global is a cryptocurrency exchange and digital financial platform providing trading, payments, wealth management, custody, institutional services, and Web3 products to users worldwide.

What you will do

• Support clients through live chat and email, handling inquiries, complaints, and follow-ups.
• Maintain strong knowledge of the platform, products, and relevant market conditions.
• Supervise livechat and email operations, ensuring sufficient coverage and smooth frontline performance.
• Monitor KPIs, analyze performance data, prepare reports, and recommend operational improvements.
• Coach and train team members, share cases, and help prevent errors and incidents.
• Coordinate with internal departments and personally handle livechat or email support during emergencies when required.

Requirements

• 5–7 years of customer service experience, including 2–3 years in a supervisory or management capacity.
• Bachelor’s degree in finance, economics, mathematics, or a related field.
• Experience with frontline operations in financial institutions, fintech, banking, investment, or call-center environments.
• Proficiency in English, French, and Creole for written and verbal communication is required.
• Strong numerical and analytical skills, with the ability to interpret performance data and statistics.
• Ability to work five-day rotational shifts, including weekends and public holidays.

Culture & Benefits

• Study Growth Fund supporting professional development and continuous learning.
• Regular team-building activities, workshops, and internal events.
• Collaboration with an international team across multiple countries.
• Career advancement opportunities in a rapidly expanding digital finance company.
• Internal mobility opportunities to support long-term career development.