Senior IT Support Engineer (macOS/MDM)

Location: Paris-based, on-site, with possible travel to the Montpellier and London offices; travel expenses are covered.

Company

hirify.global provides technology that helps companies manage their climate impact and operates as an Entreprise à Mission and Certified B Corp.

What you will do

• Own and clear the IT helpdesk backlog while providing day-to-day support for internal users across the macOS ecosystem.
• Prepare, image, configure, ship, retrieve, repair, and reassign Macs and peripherals.
• Manage hardware onboarding and offboarding for joiners and leavers, including during peak periods.
• Maintain accurate device inventory and stock of spares, accessories, and shipping materials.
• Coordinate repairs, RMAs, returns, vendors, and couriers.
• Perform endpoint enrollment and management through the company MDM and document procedures in reusable runbooks.

Requirements

• Senior, autonomous IT support or IT operations experience with the ability to be productive from day one.
• Deep hands-on experience with macOS and an MDM such as Jamf, Kandji, or Mosyle.
• Experience with device lifecycle management, fleet logistics, and high-volume helpdesk operations.
• Comfort working on-site and handling hardware logistics in person.
• Fluent English and French, both written and spoken.
• Strong problem-solving, communication, organizational, and attention-to-detail skills.

Nice to have

• Experience working in a fast-paced, remote-friendly company.
• Experience documenting operational procedures and coordinating closely with an existing IT team.

Culture & Benefits

• Approximately six-month freelance mission, reviewed at the end of the term.
• Clearly scoped operational work with autonomy, immediate impact, and defined objectives.
• Collaboration with engineers, business specialists, creatives, and carbon and ESG experts across the world.
• Calm working environment with attention to work-life balance.
• Travel expenses covered for visits to Montpellier and London offices.