8 дней назад
Delivery Manager - Philippines
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Delivery Manager - Philippines (IT Services): Leading delivery teams and reliable IT services for customer accounts with an accent on incident, problem, and change management, AIOps, and service quality. Focus on coordinating Delivery Partners, Architects, SREs, and technical support teams while resolving escalations and improving customer outcomes.
Location: Quezon City, National Capital Region (Manila), Philippines
Company
runs and reimagines mission-critical technology systems and provides managed IT services for leading businesses worldwide.
What you will do
- Lead delivery teams in providing reliable, high-quality IT services within contractual frameworks.
- Build customer relationships and align managed platforms, technology services, and solutions with evolving business needs.
- Provide technical and managerial support for field engineers, technicians, system administrators, subject matter experts, and product support personnel.
- Lead incident, problem, change, escalation, and root cause management to restore malfunctioning services, software, operations, or equipment.
- Collaborate with Delivery Partners, Architects, and SREs to design, deploy, and maintain reliable and available systems.
- Support automation, AIOps, innovation, and customer success initiatives.
Requirements
- At least 5 years of experience leading delivery teams and providing quality services to customers.
- Strong knowledge of managed platforms, IT services, technology vendors, and competencies.
- Experience leading incident, problem, and change management, including root cause analysis.
- Ability to partner with Delivery Partners and work with SREs to achieve positive customer outcomes.
- Hands-on AIOps knowledge and an automation- and innovation-oriented mindset.
- Ability to interact directly and consistently with customers and support the growth of delivery resources.
Nice to have
- Bachelor's degree.
- Six Sigma, PMP, and/or ITIL certifications.
Culture & Benefits
- Inclusive environment focused on belonging, empathy, collaboration, and shared success.
- Opportunities to work on projects and collaborate with colleagues around the world.
- Support for financial, mental, physical, and social well-being through Be Well programs.
- Personalized development goals, continuous feedback, coaching, and career planning tools.
- Learning opportunities and certifications involving Microsoft, Google, and Amazon technologies.
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