Associate Director, Change Management and Communication, Enterprise Delivery Office, Patient (Pharma)

Location: Cambridge, Massachusetts, United States; hybrid work arrangement. Up to 10% travel to team meetings and conferences.

Company

hirify.global is a global, R&D-driven biopharmaceutical company developing medicines and vaccines and providing patient support services.

What you will do

• Execute change management plans and deliver communication touchpoints for Patient Support Services initiatives.
• Draft communication content, coordinate distribution channels, and maintain consistent messaging across platforms.
• Engage employees, leadership, external partners, HR, and cross-functional teams through meetings, workshops, and feedback sessions.
• Track communication effectiveness using surveys, stakeholder feedback, dashboards, and engagement metrics.
• Prepare status reports, presentations, KPIs, and recommendations for senior leadership.
• Coordinate training sessions, town halls, roadshows, and other change-related activities within project plans and timelines.

Requirements

• Bachelor’s degree required.
• At least 5 years of experience in change management, communications, or organizational development.
• Experience executing communication plans and implementing organizational change initiatives.
• Strong project coordination, stakeholder engagement, written communication, and verbal communication skills.
• Experience using data and metrics to evaluate communication effectiveness.
• Working knowledge of change management methodologies and best practices.

Nice to have

• Pharmaceutical, healthcare, or Patient Support Services experience.
• Prosci or similar change management certification.
• Advanced degree such as an MBA or MA in Communications.
• Proficiency with SharePoint, Teams, email platforms, survey tools, and other collaboration systems.

Culture & Benefits

• Supportive, future-focused environment with opportunities for promotion and international or lateral career moves.
• Health and wellbeing benefits, including healthcare, prevention, and wellness programs.
• At least 14 weeks of gender-neutral parental leave.
• Employee benefit programs and a rewards package based on contribution and experience.