Senior Account Manager (Fintech)

Location: Fully remote, hybrid, or office-based; Cyprus Hub available

Company

hirify.global builds Open Banking and payment solutions that enable direct transactions from customers to merchants' bank accounts.

What you will do

• Own and develop relationships with key merchants as the main point of contact.
• Manage the merchant lifecycle from onboarding and launch through retention and growth.
• Monitor merchant performance, key metrics, risks, and opportunities to improve transactional volumes and revenue.
• Coordinate integrations and operational matters with Product, Technical Support, Compliance, Legal, Finance, and other internal teams.
• Resolve complex merchant issues, negotiate commercial terms, and identify upselling and expansion opportunities.
• Represent merchant needs internally while balancing commercial and operational priorities.

Requirements

• 4+ years of Account Management or Key Account Management experience in B2B fintech, payments, PSP, acquiring, payment processing, or a related industry.
• Direct experience working with merchants and managing large or strategically important merchant accounts.
• Strong understanding of payment flows, the payments ecosystem, merchant lifecycle, and performance metrics.
• Experience growing existing accounts, transactional volumes, revenue, or product adoption.
• Strong commercial, negotiation, analytical, relationship-building, and stakeholder coordination skills.
• Professional proficiency in English and Russian is required.

Culture & Benefits

• Flexible remote, hybrid, or office-based working format.
• Training, course, and certification coverage.
• Virtual events, local meet-ups, and company-wide activities.
• Company-provided hardware and a home-office setup budget.
• Paid time off and a dedicated wellbeing budget.

Hiring process

• CV review followed by an introductory recruiter call.
• Interview with the Hiring Manager focused on merchant management and account growth.
• Final interview with the leadership team; the process usually takes up to three weeks.