Senior Manager, Enterprise Knowledge Management Strategy & Enablement (Healthcare)

Location: United States Work at Home. Candidates residing within 50 miles of Bloomfield, CT; Chattanooga, TN; Denver, CO; Scottsdale, AZ; or St. Louis, MO must work onsite 3 days per week.

Annual salary: USD 127,100–211,900, depending on experience and geographic location. Eligible for an annual bonus plan.

Company

hirify.global provides healthcare and health services through Cigna Healthcare and Evernorth Health Services.

What you will do

• Lead the knowledge management function supporting Customer Operations and Coverage Review Operations.
• Establish governance standards and scalable processes for knowledge intake, creation, review, publishing, maintenance, validation, and retirement.
• Improve content structure, metadata, tagging, taxonomy, search effectiveness, accessibility, and usability for people and AI agents.
• Lead, coach, and develop knowledge management professionals while setting performance expectations and career development priorities.
• Partner with Operations, Training, Quality, Product, Technology, and Enablement leaders to align knowledge priorities with business changes.
• Monitor content quality, usage, lifecycle compliance, user feedback, search effectiveness, and operational impact to drive continuous improvement.

Requirements

• 5+ years of progressive leadership experience in knowledge management, content operations, operations enablement, learning, quality, operational readiness, or a related discipline.
• 3+ years of people leadership experience.
• Demonstrated expertise in knowledge management governance, content lifecycle management, technical writing standards, and operational content strategies.
• Experience leading teams responsible for content operations, knowledge administration, knowledge authoring, or enablement support.
• Strong understanding of customer operations, service delivery environments, or operational support functions.
• High School Diploma or G.E.D. required; a Bachelor's degree is preferred.

Nice to have

• Bachelor's or advanced degree in Business, Communications, Education, Knowledge Management, Library Science, Organizational Development, Healthcare Administration, or a related field.
• Experience in healthcare operations, customer service operations, contact centers, or regulated business functions.
• Knowledge Management or Technical Writing certification.
• Experience with enterprise knowledge management platforms, content repositories, search technologies, and AI-enabled knowledge experiences.

Culture & Benefits

• Remote work is available, subject to the stated onsite requirement for candidates near designated locations.
• Home internet must use cable broadband or fiber optic service with at least 10 Mbps download and 5 Mbps upload speeds.
• Medical, vision, dental, well-being, and behavioral health benefits are available from the first day of employment.
• Benefits include a 401(k), company-paid life insurance, tuition reimbursement, at least 18 paid time-off days annually, paid holidays, and leaves of absence.