Manager, Pharmacy Operations (Patient Safety)

Location: Pittsburgh, PA (Robinson Township); candidates must reside locally or be willing to relocate.

Company

hirify.global is a healthcare technology company developing BlinkRx and Quick Save to improve access to affordable prescription medications.

What you will do

• Oversee the end-to-end adverse drug event reporting and submission process, including intake, verification, documentation, and regulatory or client submissions.
• Manage quality checks, audits, ADE review workflows, SLAs, corrective action plans, and compliance with state, federal, and corporate requirements.
• Lead quality improvement operations, monitor patient feedback and operational metrics, and implement scalable process improvements.
• Hire, coach, and develop quality improvement specialists while building succession plans and team accountability.
• Resolve complex patient, provider, client, billing, and clinical escalations through root cause analysis and corrective actions.
• Present pharmacovigilance metrics and operational updates to leadership and client stakeholders while coordinating with Quality, Compliance, Clinical, Technology, and Client Services.

Requirements

• 5+ years of experience in pharmacy operations, quality assurance, or a related healthcare setting.
• At least 2+ years of experience in people management.
• Bachelor’s degree in Business Administration, Healthcare Administration, Pharmacy, or a related field.
• Experience hiring, coaching, and managing the performance of high-performing teams.
• Strong attention to detail, analytical thinking, data-driven decision-making, and quality metrics analysis.
• Excellent verbal and written communication skills, with the ability to present complex concepts and data to varied audiences.

Culture & Benefits

• Work in a collaborative, cross-functional healthcare technology environment.
• Support a patient-first mission focused on improving medication access and patient outcomes.
• Contribute to scalable systems and continuous improvement across pharmacy and patient safety operations.
• Operate in a fast-paced environment with an emphasis on learning, accountability, and data-driven decisions.