Executive Business Partner (EBP) (AI)

Location: USA, remote

Company

Deepgram provides real-time voice AI APIs for speech-to-text, text-to-speech, and production-grade voice agents through cloud, self-hosted, and on-premises solutions.

What you will do

• Manage and strategically prioritize the SVP of Customer Success's calendar, meetings, commitments, travel, and executive logistics.
• Prepare customer, executive, leadership, board, forecasting, and business review meetings with the required context, data, materials, decisions, and follow-ups.
• Analyze Customer Success metrics including retention, renewals, expansion, consumption, customer health, risk, capacity, and forecasts.
• Identify data inconsistencies, gaps, unsupported assumptions, and performance trends, then coordinate resolution with functional leaders.
• Translate operational reporting and cross-functional information into concise executive narratives covering performance, drivers, risks, opportunities, and actions.
• Drive strategic Customer Success initiatives by coordinating workstreams, owners, dependencies, timelines, dashboards, trackers, and operating mechanisms.

Requirements

• Experience supporting a senior executive, leading business operations, strategy and operations, program management, analytics, or a combination of these responsibilities.
• Strong business acumen, analytical judgment, organizational skills, attention to detail, and ability to operate independently with incomplete information.
• Ability to interrogate quantitative data, identify inconsistencies and patterns, and turn complex information into clear priorities, decisions, actions, and recommendations.
• Strong project and program management, written and verbal communication, discretion, judgment, and follow-through.
• Ability to work with CRM, BI, financial, and Customer Success platforms and understand how data moves between systems.
• Advanced spreadsheet skills and experience preparing executive or board-level reporting.

Nice to have

• Experience in Customer Success, GTM Strategy and Operations, Revenue Operations, Business Operations, Finance, or SaaS.
• Familiarity with retention, NRR, GRR, renewals, expansion, consumption, churn, customer health, and forecasting.
• Experience partnering with Finance or RevOps on forecasts, performance reporting, or annual planning.
• Experience using AI and automation to improve executive productivity, analysis, reporting, or operational workflows.

Culture & Benefits

• AI use and experimentation are core expectations across the organization.
• The role operates in a rapidly changing environment that requires adaptability, continuous learning, and comfort experimenting with new tools.
• Success is measured through improved operating clarity, accountability, data quality, executive effectiveness, and cross-functional execution.