RN Supervisor - Care Management (Temporary/Seasonal)

Location: Work@Home, United States of America

Company

hirify.global provides technology-enabled business process management and healthcare services focused on member and patient experiences, clinical operations, claims, payment integrity, and analytics.

What you will do

• Lead day-to-day operations for a team of Registered Nurses and/or Care Coaches supporting care management programs.
• Monitor productivity, quality, attendance, adherence, service levels, member engagement, and other operational metrics.
• Provide coaching, mentoring, performance evaluations, development plans, and corrective actions as needed.
• Ensure compliance with client requirements, CMS, HIPAA, and applicable regulatory standards.
• Manage staffing coverage, workload distribution, escalations, operational risks, and workflow improvements.
• Support onboarding, training, nesting, production readiness, and collaboration with Workforce Management, Quality, Training, HR, Compliance, and Operations teams.

Requirements

• Active unrestricted U.S. Registered Nurse (RN) license required.
• At least two years of post-licensure clinical experience.
• At least one year of leadership, mentoring, coaching, Team Lead, or supervisory experience.
• Experience in healthcare operations, BPO, care management, case management, disease management, utilization management, or a contact center environment.
• Strong coaching, analytical, communication, collaboration, and performance-management skills.
• Proficiency with Microsoft Office Suite, reporting tools, workforce management applications, operational dashboards, and healthcare systems.

Nice to have

• Experience with Medicare Advantage, SNP, Medicaid, or managed care populations.
• Experience leading remote, hybrid, or geographically dispersed teams.
• Experience facilitating training, onboarding, classroom instruction, or working as a Trainer, SME, Mentor, Team Lead, or Supervisor in healthcare.

Culture & Benefits

• Work-from-home arrangement in the United States.
• Focus on accountability, continuous improvement, servant leadership, employee development, and member outcomes.
• Opportunity to support associates throughout training, nesting, and early production.
• Temporary/seasonal employment supporting care management operations.