SOC Support Specialist - Ireland Weekend Shift (Cybersecurity)

Location: Remote Ireland; Tuesday-Saturday workdays required

Salary: €32,000–€42,000 base annually, plus bonus and equity

Company

hirify.global develops managed cybersecurity products backed by a 24/7 human-led Security Operations Center to protect businesses of all sizes.

What you will do

• Provide customer and partner support by phone, email, and chat for incident reports, escalations, SIEM questions, and product issues.
• Explain SOC concepts, log data, detection coverage, and product behavior in clear, actionable terms.
• Lead communications during high-severity or complex incidents, documenting timelines, decisions, and next steps.
• Collaborate with Product Support, the SOC, and internal teams to investigate data gaps and product behavior.
• Manage ticket queues, advocate for partner needs, and provide feedback to internal teams.
• Create knowledge-base articles, macros, and internal runbooks based on ticket patterns.

Requirements

• Entry-level cybersecurity knowledge and a strong interest in identity compromise, phishing, incident response, and endpoint security.
• Excellent written and verbal communication skills with the ability to remain calm and empathetic during active incidents.
• Ability to facilitate group discussions, structure incident information, prioritize tickets, and drive issues toward resolution.
• Ability to work independently in a remote setting and escalate or seek help when needed.
• Willingness to learn incident management and incident commander skills.

Nice to have

• MSP or help desk experience supporting multiple customers and managing tickets in Zendesk or PSA platforms.
• Microsoft 365 or Entra experience, especially with identity, mailbox rules, and phishing scenarios.
• Basic SIEM, log analysis, networking, VPN, IP address, and geo-usage anomaly knowledge.

Culture & Benefits

• 100% remote work environment.
• €480 new-starter home office setup allowance.
• Generous personal leave entitlements and €111 monthly digital reimbursement.
• Pension and access to BetterUp coaching and professional development.
• Travel to the US once or twice per year for company events.
• Inclusive workplace focused on employee voice and equal opportunity.