Partner Support Specialist

Location: Buenos Aires, Argentina; hybrid work with a central Buenos Aires office

Company

hirify.global is a technology platform for discovering and scaling culture and live entertainment experiences through data and proprietary technology.

What you will do

• Manage complex, non-standard, and sensitive support cases, serving as the primary escalation point for agent questions.
• Develop expertise in specialized workflows and internal tools.
• Train and mentor Partner Support Representatives on edge cases, troubleshooting, and specialized processes.
• Investigate root causes, identify ticket trends, and pilot workflow and macro improvements.
• Create and maintain advanced documentation, knowledge-base articles, playbooks, and training materials.
• Drive internal workflow implementations, align processes, and report metrics and progress to assigned squads.

Requirements

• Proven experience leading teams or initiatives and delivering projects or workflow implementations.
• Strong technical and analytical problem-solving skills, including the ability to investigate internal tool errors.
• Experience using data and ticket trends to improve operational workflows.
• Excellent written and verbal communication skills.
• Experience creating and maintaining playbooks, macros, documentation, or internal training materials.
• Ability to work autonomously in a fast-paced environment and collaborate across support and product squads.

Culture & Benefits

• Attractive compensation package with room for growth.
• 20 days of paid annual leave.
• hirify.global events discount and a free Candlelight voucher.
• Fully covered OSDE 410 private health and dental insurance.
• Wellhub membership covered up to the Silver plan.
• English and Spanish language lessons, plus a dynamic international team.