Senior Product Manager (AI) — Member Experience (F/M/X)

Location: Berlin, Germany

Company

hirify.global provides an all-in-one SaaS platform for coaches, consultants, creators, and entrepreneurs to build and sell digital products, including courses, memberships, payments, and e-ticketing.

What you will do

• Set the direction and prioritisation for the member experience across community, courses, memberships, and access.
• Work directly with creators and members through calls, tickets, session recordings, interviews, and tests to identify actionable product improvements.
• Lead positioning, packaging, launches, and cross-functional go-to-market alignment with marketing, sales, and support.
• Own product KPIs and commercial outcomes, including adoption, conversion, upsell, engagement, and retention.
• Run discovery with prototypes, live tests, and betas, deciding what to rebuild, replace, or discontinue.
• Define quality standards and measurement for AI features and agents.

Requirements

• 5+ years of product management experience with customer-facing products in B2C, B2B SaaS, or platform environments.
• Experience owning a product end to end, from an early version to a measurable result.
• Experience shaping product strategy from market, competitor, and customer evidence and gaining stakeholder support.
• Experience leading cross-functional teams through multiple planning and launch cycles.
• Experience shipping an unpredictable-output feature such as an LLM feature, recommender, ranking, or matching system, while owning its quality bar.
• Strong data and customer research skills, with experience connecting product decisions to revenue, conversion, upsell, packaging, and retention.

Nice to have

• Background in SaaS, the creator economy, marketplaces, communities, or EdTech.
• Hands-on prototyping with AI tooling.
• Product-led growth experience with self-serve onboarding, conversion, or in-product upsell.
• German language skills.

Culture & Benefits

• 30 paid vacation days.
• €1,500 annual training and development budget.
• Individual coaching and further training.
• Free BVG ticket and employee discounts.
• Pension program with a company match of up to 30% of employee contributions.
• Inclusive culture with responsibility and trust from day one.

Hiring process

• Discuss one product decision that would be made differently today because the underlying problem has changed.