Senior IT Technical Writer (Cybersecurity & Infrastructure Documentation)

Location: Onsite in Columbia, South Carolina, United States

Company

hirify.global provides IT services and supports enterprise technology environments through collaboration with clients and technical experts.

What you will do

• Develop and maintain standardized technical documentation, including SOPs, runbooks, operational procedures, system documentation, infrastructure documentation, and knowledge base articles.
• Produce incident response, disaster recovery, business continuity, restoration, and recovery documentation.
• Translate technical interviews and discovery sessions with subject-matter experts into clear, accurate, maintainable documentation.
• Create workflows, process maps, technical diagrams, and supporting visuals using Microsoft Visio.
• Apply version control, metadata, ownership, review cycles, formatting standards, and documentation governance.
• Collaborate with business analysts, IT leadership, and technical SMEs to validate and publish documentation while establishing reusable templates and repository practices.

Requirements

• Bachelor’s degree in Technical Communication, English, Information Technology, Information Systems, or a related field, or equivalent professional experience.
• 5+ years of technical writing experience in complex IT or technology environments.
• Advanced proficiency with Microsoft 365, especially Word and SharePoint, as well as Excel, PowerPoint, and Teams.
• Strong Microsoft Visio skills for technical diagrams, workflows, and process maps.
• Experience producing SOPs, runbooks, system documentation, operational procedures, or knowledge articles.
• Strong editing, information architecture, document organization, formatting, quality control, and collaboration skills.

Nice to have

• Experience documenting cybersecurity, infrastructure, incident response, disaster recovery, business continuity, or IT service management.
• Experience with SharePoint documentation libraries, templates, metadata, and lifecycle practices.
• Familiarity with ITIL, NIST, CIS, or similar IT and security frameworks.
• Government or highly regulated environment experience.
• CPTC, ITIL Foundation, or a comparable technical writing or IT certification.

Culture & Benefits

• Collaboration with IT experts, clients, business analysts, and technical leadership.
• Long-term career development and professional development opportunities.
• Benefits may include medical, dental, and vision coverage, paid time off, paid holidays, 401(k) matching, life and disability insurance, wellness programs, and other perks.
• Inclusive workplace committed to diversity and equal employment opportunity.